Transformers manufactured by Micron are electrically tested to the appropriate regulatory standards with
automatic test equipment. This provides fast and consistent results as the products move through the
inspection process. Each unit undergoes 100% electrical testing both before impregnation or encapsulation
and again before being taken to Finished Goods inventory. Thorough production testing and substantial
packaging for shipment assures that customers consistently receive quality transformers from Micron.
Quality is not assumed at Micron. Continuous improvement in both products and services is our business
discipline, rigorously implemented and supported through weekly quality meetings with all production
employees, aggressive process improvement projects, and continuous product design reviews. By
establishing these routines as a mandatory way of life for all employees, Micron has driven awareness
and ownership for the quality and health of our business throughout the organization
Micron's Customer Service group operates under the philosophy of "be responsive and easy to do business with."
Micron works hard to make transactions as easy as possible and the Customer Service department is structured to
assist the customer in this regard.
Customer Service is comprised of personnel with an average tenure of 17 years at Micron. Response time from Micron
can often be measured in minutes. The location of the Customer Service staff within the manufacturing facility means
that information and actions taken on pending shipments is based on real-time information gained from both electronic
communication and onsite personal intervention.
The Micron Customer Service team has excellent technical expertise to
provide on-the-spot answers to the majority of application and design engineering questions.
Micron ships customer orders as soon as they are completed unless the customer dictates otherwise. Suggestions aimed
at cost savings are also provided when critical shipments necessitate other than standard freight methods. Micron can
also provide custom bulk packaging to assist the customer's plant floor needs.
In today's post-recession market with minimal inventories maintained by OEMs and distributors, Micron understands the
need to be flexible and responsive to sudden variations in demand for our products.
Although Micron prefers to develop
a strong working relationship with its customers' appropriate supply personnel to develop demand forecasts or other
planning tools, we recognize that forecasting, production scheduling and inventory control are less than perfect, and
that customers can have unpredictable requirements.
When "surprises" happen, we adjust our production schedule to
resolve and accommodate order variations. Our primary customer service goal is to assure that an unfulfilled requirement
for transformers does not cause customer production interruptions and delays.